This privacy policy applies between you, the User of this Website, and Brightwave Tech (“we”, “us”, “our”), the owner and operator of this Website. We take the privacy of your information seriously, and this policy explains how we collect, use, store and protect any data you share with us or that we collect automatically through your use of the Website.
This privacy policy should be read alongside our Terms and Conditions.
Please read this privacy policy carefully.
WHO WE ARE
We’re Brightwave Tech, based at 17 Princess Road, London, Greater London, NW1 8JR, United Kingdom.
DATA WE COLLECT
We may collect the following data from you:
- Name
- Contact information, such as email address, delivery address and telephone number
- Payment information, such as card details (processed securely through our payment providers)
- Order history and product preferences
- IP address (collected automatically)
- Browser type and operating system (collected automatically)
HOW WE COLLECT DATA
We collect data in two ways:
- Data you give us directly – for example, when you contact us, register an account, place an order, or sign up for marketing emails.
- Data collected automatically – such as your IP address, visit times, and how you use the Website. We also collect data through cookies (see the Cookies section below).
HOW WE USE YOUR DATA
We use your data to:
- Process and fulfil your orders
- Manage your customer account
- Improve our products, services and Website
- Send marketing communications, where you’ve agreed to receive them
- Handle customer support, returns and refunds
We may also use your data where we have a legitimate business interest to do so. You have the right to object to this – see “Your Rights” below.
For marketing emails, we’ll only contact you if you’ve opted in, or if you’ve previously bought from or enquired with us about similar products. You can withdraw your consent at any time.
KEEPING YOUR DATA SECURE
We protect your data using measures such as:
- Password-protected account access
- Secure servers
- Encrypted, PCI DSS-compliant payment processing
If you suspect any misuse or unauthorised access to your data, please contact us immediately at info@brightwavetech.co.
DATA RETENTION
We only keep your data for as long as necessary to fulfil the purposes described in this policy, or until you ask us to delete it. Some data may remain in backups for legal or tax reasons even after deletion.
YOUR RIGHTS
Under UK data protection law, you have the right to:
- Access the data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data
- Restrict how we use your data
- Request that we transfer your data
- Object to how we use your data, including for marketing
To exercise any of these rights, contact us at info@brightwavetech.co.
If you’re unhappy with how we’ve handled your data, you can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
LINKS TO OTHER WEBSITES
This Website may contain links to other websites. We’re not responsible for their content or privacy practices, so please check their policies before using them.
CHANGE OF BUSINESS OWNERSHIP
If Brightwave Tech is sold or restructured, your data may be transferred as part of that process. The new owner would still be bound by this privacy policy.
COOKIES
This Website uses cookies to improve your browsing experience and understand how the site is used. When you visit, you’ll be shown a cookie consent banner where you can accept or decline non-essential cookies.
Types of cookies we use:
- Strictly necessary cookies – needed for the Website to work, including login and checkout
- Analytics cookies – help us understand how visitors use the site
- Functionality cookies – remember your preferences when you return
- Advertising cookies – help us show you more relevant ads
You can manage or disable cookies through your browser settings at any time.
GENERAL
This policy is governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the English courts.
CHANGES TO THIS POLICY
We may update this privacy policy from time to time. Any changes will be posted on this page. Continuing to use the Website after changes means you accept the updated policy.
CONTACT US
If you have any questions about this policy, contact us at:
Email: info@brightwavetech.co
Post: 17 Princess Road, London, Greater London, NW1 8JR, United Kingdom
Last updated: 22 July 2026