Welcome to Brightwave Tech! We’re glad to have you here. Before you start browsing or shopping with us, please take a moment to read through these terms.
These terms apply whenever you browse our Website or shop with us online. Please also read our Privacy Policy alongside this document.
These are your legal rights and obligations, so please read everything carefully. If you cannot agree to these terms, please don’t use our services.
WHO WE ARE
We’re Brightwave Tech, based at 17 Princess Road, London, Greater London, NW1 8JR, United Kingdom.
WHO CAN ORDER
To place an order with us, you need to be at least 18 years old and hold a valid credit or debit card which we accept, or be authorised to use one.
HOW TO CONTACT US
You can contact us through our website, by email at info@brightwavetech.co, or by phone on (800) 8001-8588 / (0600) 874 548.
PLACING AN ORDER
When you place an order, you’ll receive an acknowledgement email confirming we’ve received it. We then run standard fraud and payment checks before accepting your order.
We only accept your order once payment is approved. We accept major credit and debit cards including Visa, Mastercard and Maestro.
If you wish to cancel your order, please contact us as soon as possible, as you’ll only have a limited time before it’s processed for dispatch.
If you order more than one product, items may be sent in separate shipments – we’ll let you know if this applies to you.
All orders are subject to stock availability. We may need to refuse or cancel an order if an item is out of stock, discontinued, or there’s an issue with your account.
PRICING AND DESCRIPTIONS
All prices are shown in pound sterling (GBP) and include VAT where applicable.
If we spot an error in a price, description or promotion, we’ll contact you and let you reorder at the correct price or cancel for a full refund.
Discount codes can’t usually be combined with other offers or applied to sale items unless stated otherwise. It’s your responsibility to apply the code at checkout.
Delivery charges may apply depending on order value and location, shown clearly at checkout.
DELIVERY
We deliver across the UK. Delivery times and charges depend on your location, delivery option chosen, and the size/weight of your order – full details shown at checkout.
We’ll keep you updated by email on your delivery status. Occasional delays outside our control (couriers, holidays, etc.) may happen – thanks for your patience.
RETURNS AND REFUNDS
You have 14 days from delivery to return an item for a full refund. Please use a tracked delivery service when returning items. To start a return, contact us at info@brightwavetech.co.
Returns can’t be accepted if the item has been damaged, used or tampered with. Items should be returned in original packaging, in as-new condition, with all accessories included.
Once your return is received and inspected, we’ll process your refund within 10 working days to your original payment method (excluding delivery charges, unless the return is due to our error).
Some items – like opened headphones or activated digital storage devices – can’t be returned once opened or used, for hygiene or bespoke-item reasons.
If your item arrives faulty, damaged, or not as described, contact us within 48 hours with photos and details, and we’ll arrange a repair, replacement or refund.
ACCEPTABLE USE
Please don’t misuse or tamper with our Website or services, or try to access other customers’ data. This may be a criminal offence and we’ll report it to the relevant authorities if needed.
We recommend using up-to-date virus protection when browsing online. While we take reasonable steps to keep our site secure, we can’t guarantee it will always be bug-free.
INTELLECTUAL PROPERTY
Brightwave Tech owns, or has permission to use, all intellectual property on our Website, including our logo and branding. Please don’t use these without our written permission.
FEEDBACK AND COMPLAINTS
If you have questions or aren’t happy with our service, contact us at info@brightwavetech.co and we’ll do our best to help.
OUR LIABILITY
We accept liability for death or personal injury caused by our negligence. If we breach these terms, we’re responsible for foreseeable loss or damage, up to the total value of goods purchased.
We’re not responsible for losses not caused by our breach, indirect losses that aren’t reasonably foreseeable, or product failure due to events beyond our control.
Please follow the manufacturer’s instructions and guidelines for all products.
GENERAL
We may update our services, Website or these Terms at any time. These terms are governed by the laws of England and Wales, and subject to the exclusive jurisdiction of the English courts.
Notices to us should go to info@brightwavetech.co or by post to 17 Princess Road, London, Greater London, NW1 8JR, United Kingdom.
REFUND POLICY
Once your return is received and assessed, we’ll process your refund – this can take up to 10 working days to appear in your account.
If you paid by card, your refund goes back to the same card used for the order.
DELIVERY OPTIONS AND CHARGES
We offer a range of delivery options. We’ll dispatch your order using the method you select at checkout and email you once it’s on its way.
Delivery times vary by location, option chosen, and order size/weight – charges are always shown clearly at checkout.
You’re responsible for giving us a complete and accurate delivery address. If an order is returned to us due to an incorrect address, the original delivery charge won’t be refunded, and resending will incur a further charge.
Please report any delivery issues to us within 2 working days of receipt.
RETURN POLICY DETAILS
This doesn’t affect your statutory rights – you can find more info at citizensadvice.org.uk.
Returning an unwanted item: return within 14 days, in original unused condition.
Returning a faulty item: you’re entitled to a repair, replacement or refund. We’ll inspect the item first to verify the fault.
Goods faulty after delivery: we may direct you to the manufacturer for warranty repair, or you can contact us directly.
Goods damaged on arrival: note it on the delivery note (or refuse delivery) and contact us within 14 days with photos.
Wrong item received: let us know within 48 hours with photos and details.
Hygiene items: for hygiene reasons, opened items like headphones can’t be returned once the seal is broken.
Digital storage/downloads/personalised items: can’t be returned once activated, opened, used, or if made to your specification.
Return costs: free if the item is faulty, damaged or incorrect. Otherwise, return postage may be deducted from your refund.
Refunds: processed within 10 working days of receiving and verifying your return, excluding original delivery charge (unless due to our error). We may reduce the refund if the item/packaging shows excessive handling or damage.
For help with a return, contact us at info@brightwavetech.co.
Last updated: 22 July 2026